Refund Policy

Outfit credit bundles are digital products.

Once credits have been added to your account, purchases are generally non-refundable.

If a purchase is completed successfully and the credits have been delivered correctly, refunds are not normally provided simply because the credits were unused or no longer needed.

If OnMe experiences a technical issue that prevents purchased credits from being delivered, we will investigate and resolve the issue or provide an appropriate refund where applicable.

You may cancel your subscription at any time.

When you cancel:

• your subscription remains active until the end of your current billing period;
• you will not be charged again after cancellation;
• no partial refunds are provided for unused time remaining in the current billing period unless required by law.

Any unused subscription credits expire according to your subscription terms.

If you believe you have been charged incorrectly, please contact us as soon as possible.

Examples include:

• being charged the wrong amount;
• being charged after cancelling your subscription;
• receiving an unexpected charge.

We will investigate the issue and, where appropriate, correct the error or issue a refund.

If you are charged more than once for the same purchase due to a billing or payment processing error, please contact us.

Once verified, duplicate charges will be refunded to your original payment method.

If you believe you are entitled to a refund, please contact our support team.

When submitting a request, please include:

• the email address associated with your OnMe account;
• the date of the purchase;
• the purchase amount;
• a brief description of the issue.

Each request will be reviewed individually.

Submitting a request does not guarantee that a refund will be issued.

Refund decisions will be made in accordance with this policy and any applicable consumer protection laws.

If you have any questions about this Refund Policy or would like to request a refund, please contact us.

Email: Hello@onme.co.za