Legal
Privacy Policy
Last updated: 3 August 2026
At OnMe, we value your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your data when using OnMe.
By using OnMe, you agree to this Privacy Policy.
01
Information We Collect
To provide the OnMe experience, we collect certain information that you choose to provide, as well as information required to operate the service.
Uploaded Images
When you use OnMe, you may upload:
- photos of clothing items;
- screenshots of products;
- outfit images;
- images used to generate virtual try-on results.
These images are processed by our AI systems to generate styling results and improve the functionality of the service.
Account Information
When you create an account, we may collect:
- your name (if provided);
- email address;
- account identifier;
- profile information;
- account preferences.
This information allows us to manage your account and provide customer support.
Payment Information
If you purchase credits or subscribe to a paid plan, payments are securely processed by our payment provider.
OnMe does not store your full payment card details.
We may receive limited payment information such as:
- payment status;
- subscription status;
- transaction identifiers.
02
How We Use Your Data
We use your information to:
- create and manage your account;
- generate virtual try-on images;
- improve AI generation quality;
- provide customer support;
- process payments and subscriptions;
- detect abuse, fraud and misuse;
- improve the performance and reliability of OnMe.
We do not sell your personal information to third parties.
03
Data Retention
We keep your information only for as long as necessary to provide the Services or comply with legal obligations.
You may delete your uploaded content or account at any time, subject to any legal or operational requirements.
When an account is deleted, we will remove or anonymise personal information within a reasonable period, except where we are required by law to retain certain records.
04
Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure.
While no online service can guarantee absolute security, we continuously work to protect your data using industry-standard security practices.
05
Third-Party Services
OnMe relies on trusted third-party providers to operate the platform.
These providers may assist with services such as:
- authentication;
- cloud storage;
- AI image generation;
- payment processing;
- analytics;
- infrastructure hosting.
These providers process information only as necessary to deliver the Services.
06
User Rights
Depending on your location and applicable law, you may have the right to:
- access your personal information;
- update or correct your information;
- request deletion of your account and personal data;
- withdraw consent where applicable;
- request a copy of the personal information we hold about you.
To exercise these rights, please contact us using the details below.
07
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
Email: Hello@onme.co.za